Only Alveda Pharmaceuticals Inc. (hereinafter "Alveda") may accept the products, quantity and specific shipping instructions. Any modifications regarding pricing or terms of sale must be directed to Alveda Customer Service and must be pre-approved by Alveda.
Our products will be invoiced at the unit of measure price. Pricing and specifications are subject to change without notice. For specific pricing information, please contact your local Alveda Representative.
Quoted prices are exclusive of all taxes and subject to duty where applicable. Customer is responsible for the payment of all applicable sales taxes or providing proof of all applicable tax exemptions on purchase orders.
Order Placement Lead Time and Order Cut offs
In order to meet the customer's expected delivery day, Alveda requires appropriate order placement lead-time and order cut off times. Respecting the order lead-time will permit time for resolving order transmission issues or inaccurate product coding. If a customer experiences technical difficulty in completing the purchase order there is a risk that the order may end up being processed late. This may result in expedited freight charges.
The official time stamp will be identified by the electronic time stamp on Fax transmissions. The customer order lead-time information for your location is available from your Customer Service Representatives.
Alveda will use its reasonable commercial efforts to fill orders but shall not be liable for nonperformance or delays resulting from product line shutdowns necessitated by retooling, strikes, upgrades of technology, acts beyond its control or Acts of God. Customer waives any rights under any agreement for any law to hold Alveda liable for the direct, indirect, consequential, incidental or special damages that may result thereby. Alveda should be notified of short shipments within 24 hours of receipt.
When orders are shipped F.O.B. destination, prepaid via Alveda private truck or common carrier, they will be shipped in accordance with scheduled dates of delivery. On orders with destinations that require a combination of freight (more than one freight between origin and destination) extra rates may apply, and will only be shipped F.O.B. to the first transfer point freight prepaid and collect beyond. If the customers' delivery requirements are outside the scheduled mode of transportation, the customer will assume responsibility for any freight costs. Further information is available from our Customer Service Representative.
Unless otherwise specified on the invoice or under applicable law, terms of sale are net 30 days. Invoices that are not paid according to Alveda's terms of sale are subject to a Late Payment Charge of 2% per month (24% per annum) or the highest amount allowed by law if lower.
Any portion of an invoice, which is disputed, must be communicated to Alveda's Customer Service Department upon invoice receipt using the phone number quoted on the invoice. Only amounts that are validly disputed may be withheld from payment pending resolution. Any portion of an invoice not validly in dispute must be remitted within the terms of sale.
Proof of Delivery
Customer request for proof of delivery shall be subject to a $50.00 service charge per request, unless Alveda is unable to provide the requested proof of delivery.
Alveda warrants that at the time of shipment, no product delivered will be adulterated or misbranded. There are no other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose on any products provided under this Policy. This limited warranty shall be rendered null and void in the event any such products are not administered, handled and otherwise used in strict accordance with the description and directions on such labeling.
Customer's remedy for breach of warranty pertaining to the product provided shall be limited solely to the replacement of such product which, upon Alveda's examination, is found to be not in compliance with the limited warranty contained above.